Management presents the designed workflow.
Where this breaks
Revenue and continuity depend on spreadsheets, inboxes and personal relationships.
The operating move
Trace real work and decide which workaround to formalise, replace or stop before integration.
Value object — The operational card
- Outcome
- Shadow process
- Key operator
- Buyer decision
The test
Ask operators how work completes when the official system fails. That answer is the process being acquired.
