Teams know names and titles but not current limits or external recognition.
Where this breaks
The result is repeated escalation to the principal or acceptance of whoever sounds most credible.
The operating move
Maintain a concise live directory of decision objects, delegates, systems, counterparties and expiry.
Value object — The operational card
- Decision object
- Authority holder
- Limit and condition
- Recognising systems
The test
Ask three operators who may approve the same unusual action. Different answers prove the institution lacks an authority directory.