Personal email often survives role changes and feels more reliable than the company account.
Where this breaks
It becomes the recovery route, deal archive and trusted identity while administrators cannot monitor or revoke it.
The operating move
Move institutional authority to named institutional accounts and preserve a controlled personal emergency route only where necessary.
Value object — The operational card
- Institutional uses
- Recovery dependencies
- Records to transfer
- Provider updates
The test
Take the personal mailbox offline. Every blocked institutional action is a governance dependency.