The institution operates in the gap between changed reality and unchanged documents.
Where this breaks
A departed person retains rights; a new leader lacks recognition; urgent work moves through exceptions.
The operating move
Use interim control notices, restricted actions and tracked completion until legal, technical and counterparty records converge.
Value object — The operational card
- Change event
- Immediate safe state
- Records to update
- Gap owner
The test
Review the last major personnel change. Measure days until every contract, system and provider reflected reality.